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Privacy Policy

Last updated: 2025

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Atom Heart Gold is committed to protecting your privacy. This policy explains how I collect, use and store your personal information when you contact me or commission a pendant.

1. Who I am?

Atom Heart Gold
Handmade memorial jewellery by Max Thompson
Bristol, United Kingdom
Email: maxthomps@gmail.com

2.What information I collect?

I may collect the following information when you contact me or use my website:

  • Your name

  • Your email address

  • Your phone number

  • Any information you include in your enquiry

  • Your address if I need to send or receive ashes, vials or a finished pendant

  • Technical information such as IP address if collected by website analytics

I only collect information that is necessary to run the business and create your pendant.

3. How your information is used

Your information is used to:

  • Respond to your enquiry

  • Arrange a consultation

  • Create and deliver your pendant

  • Send or receive ashes or packaging

  • Keep records related to your order

  • Meet legal obligations such as hallmarking requirements

I do not use your information for marketing unless you have clearly asked me to.

4. How your information is stored

Your information is stored securely in email records and order notes.
I never sell, rent or share your data with third parties except where needed to complete your order, for example:

  • Hallmarking offices

  • Engravers

  • Postal and courier services

These providers only receive the details required to complete their part of the process.

5. How ashes are handled

Ashes are always clearly labelled, kept separate and stored safely until the pendant is finished.
Any remaining ashes are returned to you exactly as agreed.
No ashes are ever discarded or used for any other purpose.

6. Cookies and website data

The website may use basic cookies or analytics tools to improve performance.
You can adjust your browser settings to refuse cookies.

7. Your rights

You have the right to:

  • Request copies of the information I hold

  • Ask for corrections or deletion

  • Withdraw consent

  • Complain to the ICO if you believe your data has been handled incorrectly

Contact me at the email above if you wish to make a request.

8. Updates to this policy

Any updates will be posted on this page.

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